February 12, 2005
When Silver Eagle set out to create the Kula
Wide-Brim Hat, as with all of our products, our objective was to create the
ultimate evaporative cooling product. Our design incorporates features for
enhanced cooling ability such as the dual layer of cooling fabric around the
brim to provide a superior cooling effect around the face and neck while
extending the length of cooling time. The Kula also boasts an “Excellent” 50+
UPF, blocking 98% of the sun’s harmful UV rays. Other features like the
attachable neck cover snaps on securely for added sun protection and cooling for
the back of the neck.
Our first production of the Kula arrived late in October of 2004. Demand for the
Kula throughout Australia and the US has been strong and consistent since the
hat’s release. Although the Kula’s success is exciting for us, it has been
brought to our attention that, depending on the content of our customers' water
source, some of the hat's metal parts may tarnish following activation, causing
a slight discoloration immediately around any metal. This defect is most
frequent when activation occurs in water containing a high salt content, such as
in ocean water. In some cases, the stain is easily removed during the washing
process.
We have tracked the source of this problem to a change of hardware supplier
after production began and are in the process of manufacturing the Kula hat
again. Still committed to creating the ultimate cooling hat, we at Silver Eagle
are working to manufacture the hat as it was intended and to ensure that,
regardless of water source, the quality of the product and the integrity of
Silver Eagle will not be compromised.
Aside from the slight discoloration, each Kula hat provides ultimate cooling
performance with style and comfort, and we are still experiencing an
overwhelming demand for the Kula. Because our new Kula hats are not yet
available, and 2005 temperatures expected to hit record highs, we will continue
to sell the Kula hats we have as seconds. We have reduced the price to $44 (inc
gst) with the understanding that the discoloration is a possibility dependent
upon the water content used for activation.
It will always be Silver Eagle’s mission to stand behind our products and
service with integrity and goodwill.
Return to Silver Eagle Outfitters, Australia's Home Page or Close Window
Copyright © 2005 Silver Eagle
Outfitters, Australia. All rights reserved