Silver Eagle Outfitters Australia

Returns, Refunds and Exchanges
Coolweave Pty. Ltd. (Silver Eagle Outfitters, Australia) go beyond our legal requirements by offering a 30-day satisfaction guarantee on each item we sell with the exception of the items listed below. We request that you please try on your product to verify the correct size prior to activating the product for cooling.

If the colour is not what you pictured, or the product is not quite the right size, whatever the reason, if you are not satisfied with a product, you may return or exchange it so long as it is unused, unworn and in the same condition you received it within 30 days of receipt.  We will either exchange your product or refund the cost of your item, less any associated freight costs.
bullet Include your invoice with the item/s. If you cannot send your invoice, please include a copy of your receipt.
bullet Specify whether you want a refund, return or exchange.
bullet If the product is activated prior to returning it for an exchange or refund, we must charge a 25% restocking fee.
If you request an exchange, please indicate which new product you want by providing the item description, include size and colour choices, if applicable.

Warranty
Silver Eagle Outfitters is proud to stand behind the products we sell. Should you find a problem with your purchase, within one full year of purchase, relating to either faulty workmanship or materials, pending assessment we will offer you a replacement, repair, a credit or full refund on the faulty product.

Insure your package and mail to:
Silver Eagle Outfitters, Australia
Returns Dept.
705 Dalmore Road
CARDINIA, Vic. 3978
Australia

Exceptions:
bullet "Seconds" Kula™ Wide-brim Cooling Hats
bullet Moisture-transport Fitted Tees
bullet Original Classic Vests

If you have any questions about your return, please email us at info@coolingapparel.com.au or call our Customer Service department on +61 (03) 5998 8336.  In your e-mail, please include your home address, and invoice number.

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