We strive to offer superior customer service to accompany our fine quality cooling apparel. While we try to answer all phone calls as we receive them, sometimes it is necessary to leave us a message, and we will return your call as soon as possible.
If for any reason you have a question, we can help you! Simply Email our or we can answer any queries by phone.
Tel: (03) 59988336
See below some information to help you but if you don't feel confident using our online shopping cart to request or order your NDIS items, we are more than happy to discuss any questions you may have.
Customer pays upfront and receives products straight away. Simply choose your product/s, you then pay for your items, we send you receipt of payment and you submit payment request through NDIS Portal to be reimbursed.
You will receive an automated email with an Order Ref Number. If you need to contact us please use the Order Ref number. This order summary is not your Tax Invoice/Receipt, we will send the correct Invoice you need.
Your parcel will mail either Standard Delivery or Express Post. These choices can be selected at Check-Out and we will send you Tracking Number via email.
NDIA / Agency Managed
No payment upfront and receive your item/s straight away, so long as service booking is approved.
Simply select your products, add them to our shopping cart and follow the prompts, when it's time to select payment method choose ON ACCOUNT and enter the words AGENCY MANAGED into the section that asks you for a Purchase Order Number, simply type AGENCY MANAGED. We will receive your Purchase Order and will contact you either by email or phone for confirmation and to obtain your NDIS # and DOB to create your Service Booking within the Portal. Once approved we will request payment for funds to be deposited into our Company Account from NDIS.
We will send a tracking Number to you when we ship your products plus your Paid Invoice.
Provider Plan Managed
No payment unfront and items cannot be received straight away. We will send your Plan Manager an Invoice who does your service booking for you and confirms with us if approved. We may then release your items or choose to wait until payment is received from your Plan Manager.
Simply select your products, add them to our shopping cart and follow the prompts, when it's time to select payment method choose ON ACCOUNT and enter the words PLAN MANAGED into the section that asks you for a Purchase Order Number, simply type PLAN MANAGED. We will receive your Purchase Order and will create an Invoice, email it to you for confirmation and then we pass it onto your Plan Manager. This Invoice will remain Pending until confirmation of payment is received and we will then Post your Items and close Invoice. We will send a tracking Number to you when we ship your products. This normally takes approximaly 14 days from the time we send your Plan Manager the Invoice.
Silver Eagle cooling vests really do keep you warm if worn dry, so think of them as year-round garments. You want a snug fit rather than a baggy fit, and you can exchange it if the size you choose is incorrect.
Look great and feel fantastic in Silver Eagle's Classic Cooling Vest for ladies! With fuller coverage and a more tailored fit, this style offers an outer shell of smooth breathable Cordura plus fabric protection on the inner lining.
Great for the heat, golf, boating, fishing, motorcycling, beach, outdoor events, sports, hot flashes, night sweats, migraines and anything where your body temperature may soar. Wear it around your neck like a tie or wrap it around your head as a head band.
Made with our unique three-layer cooling fabric, the Ty-O-Te cooling neck wrap is a convenient solution to hot temps in any situation. Machine washable and lightweight, the neck cooler can be looped around for stable placement where you want it to cool you most.
Colours: Royal Blue, Latte, Red, Pink, Aqua, Purple
Sizes: One size - 7cm wide x 125cm long
Shammy / Chamois /Neck Coolers or Towels are made from an extremely microporous, reinforced, hi-tech polymer sponge material. Uses are: Swim Towel, Pet Towel, Exercise Towel Cooling Towel or a Neck Cooler. Simply wet and wring out.
Colours: Mint, Lemon, Lilac, Pink
Size: 66cm x 43cm x 0.2cm
Silver Eagle Cool Quilts are a safe and easy way to keep you cool on a hot day. You will enjoy hours of cooling relief and protection from the summer heat.
Because of the Cool Quilt's consistent cooling, it is effective in relieving aches and pains due to illness or exhaustion.
Sizes: XXS, XS, S, L, XL
Outer shell of the hat is made of a durable, quick dry cordura. The nylon liner with durable, water-repellent (DWR) finish keeps the wearer dry and comfortable and brass ventilation holes in the crown of the hat increase air circulation and evaporation to enhance the cooling effect.
Colours: Santa Fe Silver or Black
Sizes: S, M, L, XL
Simple, easy, comfortable, and affordable Easily adjustable: side studs allow the vest to be adjusted by 2.5cm on each side. Tap water activated in minutes, the vest cools for hours, provides full freedom of motion, fits comfortably over clothes, or can be worn directly against the skin.
Colours: Royal Blue, Aqua, Latte, PinkSizes: S, M, L