Payment Options

We offer as many ways for you to pay whilst shopping with us. Below you will see a list of payment methods we currently accept. These choices are also available at check-out through our online shopping cart.


Phone Orders you are welcome to place your order over the phone during office hours.
If you wish to Pick-Up your order, please contact us prior.

Direct Deposit:

If you choose "Bank Transfer" we will contact you with our Bank details for you to directly deposit the money into our bank account.

On Account:

This option is ONLY for Account Holders and NDIS orders.

Order Confirmation

aupostYou will receive confirmation of your order immediately via email. We will also email you confirmation of shipping date and your tracking number once your order is processed. All parcels can be tracked on Australia Post's Website with the exception of any order valued under $30.00 which will mail by letter service.

If you are unsure about anything we are always here to answer any questions you may have Phone: (03) 59988336

Postage and Handling Prices Australia

Prices are costed out on weight, size and distance. These parcels will be posted via Parcel Post with a Parcel Tracking number with the exception of orders valued under $30.00.

Standard Delivery Rates Australia

$4.00 for orders valued to $30.00

$10.00 for orders valued to $50.00

$13.50 for orders valued to $110.00

$15.00 for orders valued to $118.50

$19.00 for orders valued to $200.00

Free Standard Post for orders valued over $200.00+

Express Post (next day) Australia

You have a choice to select Express Post Service at Check-Out within our Shopping Cart.

International Shipping

Orders are shipped via Standard International or EMS from Australia, including Tracking. From the shipping date your parcel should arrive at your ship-to address within 6 to 10 business days, depending on destination.

Shipping prices are calculated within the Shopping Cart and can be clearly seen before deciding to purchase your product.

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. Any customs or duty charges are always the responsibility of the recipient. Overseas shipping costs are not refundable in the event the goods are returned for any reason.

Returns Refunds Exchanges

  1. Tell us how you want to handle the return
  2. Let us know why you are returning the item (for example: wrong size, wrong item, didn't like colour, damaged in transit, etc.). In your e-mail, please include your home address, your Order Reference # and/or Invoice number.

If you have any questions about your return, please Email or phone us on +61 (03) 5998 8336.

If the item is not the correct size or does not meet the needs of your application, we will either exchange your product or refund the cost of your item.

Unclaimed Parcels

If a parcel is unclaimed and returned to us, we will give you the option to either resend the parcel (the shipping fee will be recharged), receive a refund or store credit. In the event that a refund is chosen, a processing fee of $9.00 may be charged. Freight costs will not be refunded.

Requesting an Exchange


If you request a size exchange, it is your responsibility to pay the postage back to us, we may pay shipping charges for the item we exchange / ship back to you (ONCE ONLY within Australia only)


We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received. If you need a different size or colour of an item, you will need to place a new order.

Ship your return to us:
Insure/Register your package and mail to:
Silver Eagle Outfitters, Australia
Returns Dept.
705 Dalmore Road
CARDINIA, Vic. 3978 Australia

If the product is activated prior to returning it for an exchange or refund, we must charge a 25% restocking fee.

Our Guarantee

Silver Eagle Outfitters offers a 30-day satisfaction guarantee on each item we sell with the exception of any items listed below. We request that you please try on your product to verify the correct size prior to activating the product for cooling.


DOES NOT COVER: accidental damage, improper care, laundering, negligence, animal attack, normal wear and tear i.e. quilting may show signs of use which does not affect the overall cooling performance of the garment, nor does it cover the activation bag your cooling product came with.