100% Customer Satisfaction Guarantee - Silver Eagle Outfitters Australia100% Satisfaction Guarantee

Silver Eagle Outfitters offers 30-day satisfaction guarantee on each item we sell with the exception of any items listed below. We request that you please try on your product to verify the correct size prior to activating the product for cooling.

If the item is not the correct size or does not meet the needs of your application, we will either exchange your product or refund the cost of your item, less any associated freight costs. If the product is activated prior to returning it for an exchange or refund, we must charge a 25% restocking fee.

Additionally, if you find any defects with the make or function of your product within one full year of purchase, you may return it to us for an exchange or refund.

This guarantee does not cover

accidental damage, improper care, laundering, negligence, animal attack, normal wear and tear i.e. quilting may show signs of use which does not affect the overall cooling performance of the garment, nor does it cover the activation bag your cooling product came with.

If you have any questions about your return, please Email or phone us on +61 (03) 5998 8336.

Important Usage Information
  1. Do not allow the vest to be worn dry if the intended use is for cooling
  2. Do not allow the vest to be worn wet if the intended use is for insulating warmth
  3. Reactivate the vest at appropriate intervals to maintain extended cooling
Washing Instructions

Care should be taken to secure Velcro straps/Zippers to prevent any snagging of the garment during washing/machine drying.

  • Pre-treat stains with stain remover.
  • Pre-soak 5 minutes before adding a mild detergent.
  • Wash as normal on gentle/delicate cycle.
  • Line dry or machine dry on low heat.
  • Thoroughly dry product before storing in zip-lock bag.
  • Do not freeze Silver Eagle Outfitters products.